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International Buyers – Important Note Please Read Carefully:
Import duties, taxes and charges arenot includedin the item price or shipping charges.These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to offerding/buying.
These charges are normally collected
by the delivering freight (shipping) company or when you pick the item
up – do not confuse them for additional shipping charges.
We do not mark merchandise values
below value or mark items as "gifts" - US and International government
regulations prohibit such behavior.
are due within 3 business days after the end of listing but can be
extend up to 7 business days when buyers contact us after purchase.
We reserve the right to cancel order after 7 business days if payment was not received.
We currently only accept Paypal and Moneybookers.
Accept credit or debit card and bank payments safely and easily though PayPal.
ship both domestic and international on most of the items we sale;
otherwise, it will stated on the listing. We offer shipping methods
from these major shipping carriers including USPS, UPS and FedEx.
However, we don't ship all of the items to a PO Box address this is especially the case of drop shipping
This only applies to item ship from other than Hamden, Connecticut or
item with item location display other than Hamden, Connecticut or
Brooklyn, New York).
Please note Both UPS and FedEx does not delivery to a PO Box address.Physical shipping address are require for both service when you select UPS or FedEx shipping methods.
Our normal shipping and handling time are two business days after we receive the payment. We ship every day except weekend.
Please note this standard shipping time does not applies to items ship from these locations Hamden, Connecticut orBrooklyn, NewYorkas we do not have any control of shipping andhandlingtime on these drop ship orders.
Note: Any listing with item location display other Hamden, Connecticut
or Brooklyn, New York are either drop ship directly from the
manufacturer's distributor center or directly from our distributor's
the case you place a drop ship order with us and the items are on back
order status, you will be given the optional either to request a full
refund including the original shipping or we can put you order on hold.
Local pick up currently are not available.
Pet Supplies hop all buyers have a unique and pleasure buying
experience. Achieving 100% customer satisfaction is our number one
we offer a 30 days money back guarantee on you purchase. If for any
reasons, you are not completely satisfied with the items your receive
simply return it to back to us within 30 days from the time you receive
the order for a full refund minus the original shipping. Simply contact
us by clicking on the contact us button next tonewsletteron the top
is the only part does not cover under the 30 days money back guarantee
unless the return was due to our error. If the items you return come
with "Free Shipping" offer, we will deduct original shipping charge
from the refund. Buyers areresponsiblefor shipping cost on both way.
Refund will be issue in the same methods where buyers paid for his or her purchase.
the case of “Electric Dog Fence”, wire are non-returnable if they are
already been installed either below or above the ground.
Return Merchandise Authorization Number (RMA) is required prior to
returning the packages. Please be sure to include following information
when contact us:
o Purchase Date:
o Item Number:
o Reason for Returning:
o Indicated if you want: Money Back, Exchange or Store Credit
To assist us in expediting your return, exchange, and/or refund, please:
o Return the merchandise back to us within 30 days after you receive it.
o Return products in their original package includes all accompanies accessories and in resalable condition.
0 For Pet bed, there should be no pet hair in it.
o Please place a copy of the invoice and/or packing slip inside the package.
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